Clearly the telecom industry is in the midst of one of the greatest industry upheavals in its history, and as a result, needs to adopt a new approach to achieving business goals. The shift from competing to provide the fastest and most reliable data and voice services, to competing on content – providing the software-based solutions that businesses and consumers demand – means that for IT teams to succeed, they must have the tools and processes to enable them to accelerate getting innovation to their customers, while creating predictable and secure solutions.

Much rides on the ability to provide new applications, content and updates faster. The most successful telcos will be those that can do this – and exceed customer expectations. Telco teams must strive to adopt automation and adoption of DevOps culture and practices. If executed across the business, telco operators will be able to capitalise on new content and technology areas ahead of competitors, align with industry regulations more efficiently and relieve time spent on network management to focus on developing and improving offerings.